Quantock Privacy Policy
Introduction
At Quantock we are passionate about maintaining your privacy and personal data as if it was our own. We commit to protecting your privacy and personal information by adhering to the latest guidelines and legislation as advised by the UK Information Commissioner's Office (ICO). This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle that information.
For the purposes of the applicable data protection laws (the UK General Data Protection Regulation (GDPR), alongside the likes of the Data Protection Act 2018), this policy is incorporated into Quantock’s Terms & Conditions and applies to information obtained by us through your use of our website QuantockGBR.com
Collection of your Personal Information
At Quantock we will collect information that, alone or in combination with other data, could be used to identify you, such as your e-mail address, name, or physical address. If you purchase products from the QuantockGBR.com website we will collect and store your delivery and billing address information. If you contact us at Quantock, we may capture your email address. We will not store any payment card details, other than your payment card billing address. Quantock may also collect anonymous demographic information which is not unique to you, such as your postal code, your style and colour preferences and your clothing size choices.
At Quantock, we will collect your personal information in a few ways, including when you contact us through the QuantockGBR.com website, by e-mail or through the other means set out below.
Mailing Lists
Should you subscribe to our mailing list, you provide us with personal information, such as your name and e-mail address.
Information from third parties
We may collect personal information about you from third parties such as social media networks. We use this information to source potential customer leads.
Automatically collected information
When you visit the QuantockGBR.com website, we automatically collect information about your computer hardware and software such as your IP address, operating system, domain names, browser type, access times, cookie information, referring website addresses, pages visited, links clicked, text entered, and Internet Service Provider. We analyse and use this information to improve our understanding of our customers and how they interact with Quantock.
Use of your Personal Information
At Quantock, we collect and use your personal information as is necessary to perform our contract with you and for our legitimate business interests, including to:
- operate the QuantockGBR.com website and deliver our product to you.
- communicate with you about our products you’ve viewed or purchased, as well as respond to any requests for assistance by email or via any forms of social media or chat available that you choose to get in touch with us via.
- send a welcome email following any request to join our mailing list
- understand and improve how our users use and interact with our Quantock brand.
- publicly disclose aggregated statistics regarding our website users’ use of our website
- market Quantock branded product to you.
When we process any payment made by you as part of the process to purchase product from our QuantockGBR.com website, we process your personal information to prevent or detect fraud (including fraudulent payments and fraudulent use of our website) and for the collection of taxes and duties. We do this to ensure we comply with our legal obligations.
Should you consent, we may send you direct marketing emails from our third-party partners.
Storage of Personal Information
We reserve the right to retain your personal information in so far as the law allows – particularly your key contact information such as your name and your email address. Such data retention will always be maintained in line with legal guidelines and the latest data protection legislation.
You may request the deletion of your personal information at any time by contacting us at hello@QuantockGBR.com. We will erase your personal data but reserve our right to maintain the minimum level of data required for legal, tax or regulatory purposes. Any data remaining with us after a personal information deletion request will only be held by us as long as necessary to fulfil those legal, tax or regulatory purposes.
Personal Information access and disclosure
We will only disclose Personal Information to third parties:
- when we have your explicit consent to share your Personal Information; or
- when we determine that disclosure is to respond to lawful subpoenas, warrants, or requests by public or regulatory authorities, including requests by law enforcement authorities; or
- if we sell some or all of our business or assets, we may disclose your personal information to the prospective buyer of such business or assets, and if the transaction closes, then your personal information may be transferred to the buyer.
Use of cookies
Our QuantockGBR.com website uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed by us on your local drive by a web page server. Our cookies do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer and can only be read by a web server in the domain that issued the cookie to your computer.
One of the primary purposes of cookies is to provide a convenient feature to save you time. The cookie tells the server that you have returned to a specific page. For example, if you personalise the Website pages, or register with the Website, a cookie helps the Website recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as your billing address or site preferences. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customised.
We may place the following cookies:
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests and for remarketing as described below.
If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.
How to reject cookies
If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of, or to fully experience the interactive features of the QauntockGBR.com website pages you visit.
For more information generally on cookies, including how to disable them, please refer to About Cookies. This site also provides details on how to delete cookies from your computer.
Data security & integrity
At Quantock we are committed to taking all reasonable and appropriate steps to protect any personal information that we hold from loss, misuse, or unauthorised access. We do this by using a range of technical and organisational measures, such as controlled access, complex password format requirements, maintaining software updates to ensure latest patches are applied, the use of Microsoft Windows Hello and Apple Face ID facial recognition and multi-factor authentication. If you suspect any misuse or loss or unauthorised access to your personal information, please contact hello@QuantockGBR.com immediately.
The Quantock website is designed to secure any personal information you provide on computer servers in a controlled, secure environment, with protections from unauthorised access, use or disclosure. When key personal information (such as a payment card number) is transmitted to other websites, it is protected using data encryption, such as the Secure Socket Layer (SSL) protocols.
At Quantock, we will do our very best to protect your personal Information, however we cannot guarantee the security of all data which is transmitted to and from our website or to another website via the internet or similar networked connection.
Your rights
Under the GDPR, you have various rights in relation to your Personal Information, such as the rights of access, rectification, restriction, objection, portability, and erasure. Please note that these rights are subject to certain limitations set forth in applicable law.
To exercise these rights, please contact us at hello@QuantockGBR.com. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of applicable laws. Please note that we may keep a record of your communications to help us resolve any issues you raise.
Contacting us regarding our privacy policy
If you believe that we have not complied with any aspects of our policy or your data protection rights, you have the right to file a complaint with the UK Information Commissioner’s Office, however, we hope that in the first instance you will attempt to resolve the complaint with us directly. Please email hello@QuantockGBR.com for assistance or more information.
Third party advertising
We may use remarketing services to advertise our products to you on third party websites after you have visited our Website.
Links to third party websites
Our website includes links to other websites whose privacy practices are not under Quantock’s control – for example payment card processes. If you submit Personal Information to any of these websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy on any website that you visit.
Age Consent
We do not intend to solicit or collect personal information from anyone under the age of 18. If you are under 18, please do not enter information onto the QuantockGBR.com website or engage in our services. If you believe a child of yours under the age of 18 has entered personal information, please contact us at hello@QuantockGBR.com to have the data removed and for further assistance.
Changes to this Policy
We will occasionally update this policy to reflect our organisation, feedback or changes to legislative requirements. We encourage you to periodically review this policy to be informed of how we continue to protect your personal information and align with the latest legalisation.
Contact information
We welcome your comments regarding this policy. In all instances, please contact us at hello@QuantockGBR.com.